Return Policy

We don't accept returns on opened products.

However, we do currently offer our 90-day money back guarantee. This means if you're not 100% satisfied with your order, you have 90 days after receiving your item to request a refund.

Simply reach out to us within 90 days of your order at info@koyalbeauty.com and we'll be happy to get the process started for you, or to answer any questions.

Please note that refunds issued under our 90-day money back guarantee do not include any shipping fees paid at the time of ordering. Return shipping costs are the responsibility of the customer.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We don't accept exchanges for opened products. The fastest way to ensure you get what you want is by taking advantage of our 90-day money back guarantee and, once you receive your refund, making a separate purchase for the new item.

Cancellations

Once an order has been placed, it cannot be cancelled. However, we accept returns for unopened items for up to 90 days for a full refund. Return shipping costs are the responsibility of the customer.